Behave and do not fool around while on the escalator. When you or your children are on the escalator, you should not push each other around nor should you attempt to jump down the escalator. This is because, unlike a staircase, the escalator is moving and will cause you to lose your balance if you move around too much. Falling down the escalator can be a very painful incident as the typical escalator are made with metal grooves and can easily cut your flesh.
For everyone's safety, elevators require regular management upgrade.A recent news story of an eight year old girl whose foot became entrapped while riding an escalator at Macy's reminds us all that escalators always pose a threat of injury to their riders. The young girl was riding with her mother when her foot became entrapped at the landing of the escalator. A bystander was able to turn the escalator off by pushing the emergency stop button, but emergency crews had to dismantle the escalator's landing to free the girl's foot.
In my previous organization, escalation management is a well-defined and documented process. It is even handled or managed by a separate dedicated team of people. This "escalation center" function works closely with the Service Desk function. It also supports the field or on-site support engineers who taking on Maintenance and Support roles.
An escalation process can be dynamic in that it changes over time. Your staff, who live by the escalation process, are best placed to advise you on how it is working and therefore what changes might be required. So listen to your staff. An escalation process isn't there to put up roadblocks or interfere with business. Its purpose is to give your staff a mechanism to raise their hand and tell you that they need help. So if they find it isn't working in some situations, is too long winded or to complex, then get together and review what you have and make the necessary changes.